Crisis Preparedness and Response

If you are in need of assistance as a result of a storm or any other disaster, please dial 2-1-1 on your telephone.


2-1-1 is the Cape Fear area's primary source for community, health and disaster information. During times of disaster, 2-1-1 is the public's source for official, non-emergency disaster information. 2-1-1 is a 24-hour information and referral line that helps people by connecting them efficiently to the service delivery system. 2-1-1 is a multi-lingual service for the residents of our service area: New Hanover, Brunswick and Pender counties.


We all know that the time to prepare for an emergency is before it happens. Use the following tools to help you and your family be ready for whatever comes our way in the Cape Fear area.


Family Emergency Planning Guide


Disaster Supply Checklist


Emergency Contact Information Sheet



Day in and day out, the community depends on United Way to coordinate, network, and marshal resources to improve lives. In times of disasters, these United Way skills become even more critical.

Disaster may take the form of an act of nature such as a hurricane, tornado, fire, or pandemic. Crisis may also result from unfortunate incidents including tragic accidents, workplace violence, civil disorder, and terrorism. During times of crisis, United Way can help coordinate local resources to help those in need.




Crisis Readiness

United Way is working to prepare its staff and community agencies to be ready in the event of a disaster. In addition, United Way has a seat at the table at the New Hanover County Emergency Management Center (EOC) and is notified the second an event is pending. This partnership, along with a strong collaborative with the Red Cross, Salvation Army, and Food Bank, allows our community to develop a plan that will enable us to be ready in the event we are needed.  

Crisis Relief

During the relief stage, United Way goes to work immediately, joining community partners to identify short-term needs and address any gaps in urgent services such as shelter, transportation, food, water, clothing, and medication. In times of disaster, agencies assisting in recovery experience increased expenses. United Way will be ready to receive and distribute donations in order to assist these agencies in meeting recovery needs.   

Crisis Recovery

The recovery stage begins when communities start developing a common direction. Our main role is to help committees produce and implement community plans, use 2-1-1 to mobilize volunteers and financial resources, and connect social services to specific needs.    

Crisis Rebuilding

When first responders leave, the enduring work to put communities back together begins. When the community needs a shift from immediate response to long-term recovery, United Way will work closely to help rebuild and re-establish the social services network.   


It is our hope that these services never have to be used to help our community in crisis.  In the event a crisis arises, the United Way is committed to partnering and building collaborative relationships to help our neighbors in need.


Tips - How Can You Prepare For an Emergency?

  • Have a family plan and review it monthly - make changes if needed
  • Put all important papers in a safe, water-tight container, easily accessible
  • Have additional water, batteries and petty cash on hand
  • Establish emergency numbers and identify a contact person outside of your immediate area for family members to call
  • Have a few days supply of non-perishable food on hand
  • Fill your car with gas - if asked to evacuate, don't hesitate
  • Educate yourself about your community protocols in an emergency
  • Educate yourself about traffic patterns in the event of an evacuation

For more information, or to find out how you can help, please call the United Way at 910-798-3900.